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ISO 20000 Certification

ISO 20000 Certification - IT service management System

ISO/IEC 20000 is the primary worldwide standard for IT benefit administration. IT Service Management with a coordinated arrangement of administration forms for powerful conveyance of administrations to customers.ISO 20000:1-2005 depends on the ITIL (Information Technology Infrastructure Library) system. ISO 20000 confirmation recommends that the association has satisfactory controls and methods set up to reliably convey a financially savvy and quality IT benefit.

ISO/IEC 20000 consists of two parts:

ISO/IEC 20000-1:2005

ISO/IEC 20000 designed to help organizations develop integrated processes necessary to deliver effective managed IT services to customer.The scope includes:

  • Requirements for a management system 
  • Planning and implementing IT service management 
  • Service delivery process 
  • Relationship processes 
  • Resolution processes
  • Control processes 

ISO/IEC 20000-2:2005

ISO/IEC 20000-2 has commit with the development and implementation of best practices that are needed to attain ISO/IEC 20000 objectives.

Key Features of ISO 20000 standards

ISO 20000-1:2005 is the First form of IT Service Management System standard which is appropriate to all Information innovation specialist co-ops and association relying upon data innovation identify with their business exercises.

ISO 20000-2 is a Code of Practice that depicts the prescribed procedures for Service Management forms inside the extent of ISO 20000-1The benchmarks is especially utilized for associations get ready for a review against ISO 20000-1 or arranging of IT benefit enhancements.

Benefits of adopting ISO/IEC 20000

By certifying your business to ITSM system against ISO/IEC 20000-1 can bring the following benefits to your organization.

  • ISO 20000 certification standards have demonstrate the requirements of organization which upholding a reliable IT service and infrastructure.
  • It provide more opportunities to improve the efficiency, reliability and consistency of IT services impacting costs and service.
  • Better alignment between business objectives and IT, reducing risks and improving communication between business areas.
  • Continual Improvement built into the processes which increase the efficiency and productivity.
  • Suppliers and partners will become more integrated and service focused 
  • Its create competitive edge to business .
  • It create loyalty image to business in providing quality IT service to customers.